Billing & Subscription

Manage your plan, payments, and account.

Current Plan

View your subscription:

1. Go to Settings → Billing
2. See your current plan details:
   • Plan name
   • Price per month/year
   • Next billing date
   • Users included
   • Storage used

Available Plans

Upgrading Your Plan

Go to Billing

Navigate to Settings → Billing.

Click Upgrade

Click Upgrade Plan or Change Plan.

Select New Plan

Choose the plan that fits your needs.

Enter Payment

Add or confirm payment method:

• Credit/debit card
• PayPal (some regions)

Confirm

Review and confirm the upgrade.

Changes take effect immediately. You're charged the prorated difference.

Downgrading Your Plan

Before Downgrading

Check that you'll stay within limits:

• Users - Remove users over the new limit
• Storage - Delete files if over new limit
• Features - Some features may not be available

How to Downgrade

1. Go to Settings → Billing
2. Click Change Plan
3. Select lower plan
4. Acknowledge feature changes
5. Confirm downgrade

Payment Methods

Adding a Payment Method

1. Go to Settings → Billing → Payment Methods
2. Click Add Payment Method
3. Enter card details
4. Save

Supported Methods

• Visa, Mastercard, American Express
• Debit cards
• PayPal (some regions)

Updating Payment Method

1. Go to Payment Methods
2. Click Edit on current method
3. Update details
4. Save

Failed Payments

If a payment fails:

1. You receive email notification
2. 3-day grace period
3. Update payment method
4. Retry automatically or manually

Billing History

View Invoices

1. Go to Settings → Billing → History
2. See all past invoices
3. Click any invoice to view/download

Download Invoices

Each invoice available as PDF:

• Click invoice
• Click Download PDF
• Use for accounting/expenses

Invoice Details

Each invoice shows:

• Invoice number
• Billing period
• Items and amounts
• Payment status
• Payment method used

Canceling Your Subscription

Before Canceling

Consider:

• Downgrade instead of cancel
• Pause if temporary (contact support)
• Export data you want to keep

How to Cancel

Go to Billing

Navigate to Settings → Billing.

Click Cancel Subscription

At bottom of page, click Cancel Subscription.

Select Reason

Tell us why you're leaving:

• Too expensive
• Missing features
• Not using it
• Switching to competitor
• Other

Confirm Cancellation

Review what happens:

• Access until end of billing period
• Data retained for 30 days
• Can reactivate within 30 days

Click Confirm Cancellation.

What Happens After Cancellation

Reactivating After Cancellation

Within 30 days:

1. Log in to your account
2. Go to Billing
3. Click Reactivate
4. Choose a plan
5. Your data is restored

After 30 days:

• Data is gone
• Start fresh with new account

Deleting Your Account

Complete account deletion:

1. Go to Settings → Account
2. Scroll to Delete Account
3. Enter your password
4. Type "DELETE" to confirm
5. Account immediately deleted

Enterprise Billing

For Enterprise plans:

• Custom pricing
• Annual invoicing
• Purchase orders accepted
• Dedicated support

Contact sales@buildvisionai.com for Enterprise billing.

Tax Information

Sales Tax

Tax applied based on your location:

• US: State sales tax where applicable
• EU: VAT
• Other: Local tax laws

Tax Exemption

If you're tax exempt:

1. Go to Settings → Billing
2. Click Tax Settings
3. Upload exemption certificate
4. Tax removed from future invoices

Business Address

Update billing address:

1. Go to Billing → Billing Info
2. Edit company name and address
3. This appears on invoices

Getting Help

Billing Support

For billing questions:

• Email: billing@buildvisionai.com
• In-app chat (Business/Enterprise)
• Response within 1 business day

Disputes

If you believe a charge is incorrect:

1. Contact billing support
2. Provide invoice number
3. Explain the issue
4. We'll investigate and respond

Next Steps

• User Management - Manage your team
• Company Settings - Update business info
• Contact Support (opens in a new tab) - Get help