FAQ

Frequently asked questions about BuildVision AI.

Getting Started

How do I sign up?

Visit buildvision.me (opens in a new tab) and click "Get Started" or "Sign Up". You can start with a free account.

Is there a free plan?

Yes! The free plan includes:

1 user
5 GB storage
Basic features
No credit card required

Can I try paid features?

How do I invite my team?

Go to Settings → Team → Invite User. Enter their email addresses and they'll receive an invitation.

Takeoff & Estimation

How accurate is the AI detection?

For standard plans with clear drawings, expect 85-95% accuracy. Complex or hand-drawn plans may need more manual adjustment.

What file types work best?

PDF files from CAD software (AutoCAD, Revit, etc.) work best. They preserve vector data for accurate measurements.

Why are my measurements wrong?

Usually this is a scale issue. Make sure you've calibrated the scale correctly using a known dimension. See Scale Calibration.

Can I measure hand-drawn plans?

Yes, but accuracy depends on image quality. Use high-resolution scans (300+ DPI) for best results.

What can the AI detect?

Doors and windows
Walls (interior and exterior)
Rooms and areas
Plumbing fixtures
Electrical symbols
MEP components
Custom symbols (with training)

Projects & Documents

Can I import from other software?

You can import:

CSV/Excel project lists
PDF and image documents
CAD files (DWG, DXF)

How do I organize my documents?

Documents can be organized by:

Project
Document type
Tags
Date

Can clients access their projects?

Yes, invite clients with "Viewer" access. They can see progress but not edit anything.

Quotes & Pricing

Can I customize quote templates?

Yes! Create templates with your standard items, terms, and layout. See Quote Templates.

How do I send quotes to clients?

Click Send on any quote. Enter the client's email and add a message. They'll receive a link to view online.

Can clients accept quotes online?

Yes, clients can view and accept quotes without creating an account. They sign electronically.

Account & Billing

How do I upgrade my plan?

Go to Settings → Billing → Upgrade Plan. Choose your new plan and enter payment details.

How do I cancel my subscription?

Go to Settings → Billing → Cancel Subscription. See Billing for details.

What happens when I cancel?

Access continues until end of billing period
Data retained for 30 days
Can reactivate within 30 days
Data deleted after 30 days

Can I get a refund?

Contact billing@buildvisionai.com to discuss refunds. We handle requests on a case-by-case basis.

How do I delete my account?

Go to Settings → Account → Delete Account. This is permanent and irreversible.

Technical

What browsers are supported?

Chrome (recommended)
Firefox
Safari
Edge

Use the latest version for best experience.

Is there a mobile app?

Yes! Download from the App Store (iOS) or Play Store (Android). Core features work on mobile.

Does it work offline?

Limited offline functionality:

View cached projects
Take photos for upload later
Full features require internet

How secure is my data?

All data encrypted in transit and at rest
SOC 2 compliant infrastructure
Regular security audits
Role-based access controls

Can I export all my data?

Yes, go to Settings → Company → Export Data. You'll receive a download link via email.

Support

How do I get help?

Check this documentation
Email: support@buildvisionai.com
In-app chat (Business/Enterprise)

Is there training available?

Yes! We offer:

Documentation (you're here!)
Video tutorials (coming soon)
Live training (Enterprise)

How do I report a bug?

Use the feedback button in the app, or email support@buildvisionai.com with:

What you were doing
What you expected
What happened instead
Screenshots if possible

Can I request a feature?

Yes! Email feedback@buildvisionai.com or use the feedback button. We review all suggestions.

Still Have Questions?

Glossary Troubleshooting